Refund policy

Returns & Exchanges

We will accept returns for exchange only within 14 days of your purchase. The item must be unused and in its original packaging.

Unfortunately we cannot offer refunds at this time. We ask for your understanding because we are a teeny tiny company and our products are handmade by small independent makers. We aren't all operating like the amazons of the world- and we like to think that is a good thing for all of us!

Please contact us at returns@shoplaunchparty.com to process the exchange. You will be responsible for the shipping costs back to us. Once we receive and inspect the product, a store credit for the cost of the product will be issued via email.

Please do not mail items back to us until you contact us and receive the go ahead from LP headquarters. After you get the go ahead, then mail the item(s) to: Launch Party, Attn: Exchanges, 114 E 13th Street, 1F, Cincinnati OH 45202

You will be responsible for paying for your own shipping costs back to us. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please know that we are without a doubt, 1000% committed to making sure your experience shopping with us is a happy one! If you are unsure about an item you are considering purchasing- reach out to us for advice! If it so happens that you end up regretting your purchase please reach out to us and we'll personally work with you to help you find the right product to suit your needs. We are available 24/7 at hello@shoplaunchparty.com to help you out!

Damaged Product

Our shipping partners are quite busy and sometimes that means packages get flung around in the rush and stuff breaks sometimes. We hate to see that when it happens, but you know what- it's all good. We will replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at hello@shoplaunchparty.com to request an authorization and return slip. Damage claims must be made within 14 days of the order date.

In the rare instance that you will need to exchange a product that arrives damaged we will send you a postage paid return label to ship your product back to us. You can then mail your product to: Launch Party, Attn: Exchanges, 114 E 13th Street, 1F, Cincinnati OH 45202, United States

Damaged products will only be replaced with the same product. We will not replace a damaged item with a different product. If the product is no longer available on our website, you will receive a store credit for the amount of the product delivered to your email.

Gifts

Sometimes it just doesn't work for you. And that's ok. As long as the item is unused, we will take it back in exchange for store credit. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of the product. Once the item is received and inspected, we will email a store credit to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and they will find out about your return.

Please note, only unused items will be accepted for store credit.